Dive into the retail world, its career paths and industry jargon
Study retail operations, product life cycles, and supply chains
Know how the cost of goods sold impacts profit
Build basic customer service and sales skills
Practice job readiness skills
Discover the value of quality customer service
Improve your knowledge of different types of customers’ needs
Master effective communication skills
Design a sales plan and apply effective upselling strategies
Acquire advanced retail skills
See retail as a business and define the profit model
Recognize inventory life cycle and inventory control
Explore merchandising and marketing
Understand loss prevention
Learn the importance of workplace safety practices
Understand how goods flow through the supply chain
Learn how warehouse, distribution, or fulfillment centers are designed and operated
Calculate and explain key performance metrics
Demonstrate safety measures and techniques
Explore skills for warehousing jobs and career paths
Identify and manage customer conflict and disruptive behaviors
Utilize strategies to acknowledge and manage emotions and feelings
Understand warning signs and other factors contributing to conflict
Recognize and apply effective communication skills
Certificate Never Expires
Foundational Employability Skills
Help your learners of all ages land jobs and get promoted in the retail industry and beyond
Flexible Delivery Options
Classroom, Online or Blended
For Any Learner
Any background, any education level, or any age — 10 or older
Want to learn more about becoming a RISE Up Training Partner? Our team is ready to answer your questions.
Complete our partner registration form.
Give us one business day. We'll send you a confirmation email.
The link in your email will take you to the site where you can create your account and log in.
Want to learn more about becoming a RISE Up Training Partner? Our team is ready to answer your questions.
This brief webinar will give you an overview on how to get started in the new RISE Up platform.
Our new RISE Up experience, hosted by Kaleidoscope Learning, includes a Help Center that offers four ways to contact customer service support and includes directions for common tasks like purchasing licenses and registering students.
Need help with the platform? Visit the platform support center for guides, articles, and contact methods for direct customer support.
Your students study a block of content via reading, watching a video or discussing with classmates
Your students will reflect on what they have learned while completing activities - participating in scenarios, simulations and class discussions
Your students will receive feedback based on their performance provided via text or video, or verbally from their peers and their trainer
Realistic scenarios support active learning. Applying knowledge actively engages your students, develops their problem-solving and decision-making skills which helps them transfer the skills they learned to the job.
Hands-on activities are effective for skill development, allowing your students to apply and master key skills needed for the job and providing them a safe environment to practice, identify performance errors, and correct them.
Core content for the course, activities and check-point test questions
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Video guides to subject matter, methodology and course management
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Step-by-step guide to implement course content and activities
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Helps the instructor deliver the course. Includes media and activities from the online course.
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RISE Up credentials give people who are looking for good jobs and economic stability the preparation and support they need. We hear from retailers that candidates who come to interviews holding a RISE Up credential are better prepared – and they’re performing better once hired.
Center for the Future of Arizona Director of Workforce Development Holly Kurtz
The online RISE Up curriculum was thorough yet easy to follow and for students to understand. With a background in the retail industry, I was able to relate some real-life stories to the students throughout the course, which helped reinforce what was in the curriculum.
Rio Salado College Instructor Dwight Montjar
We love the virtual RISE Up training. Many of our students have very little employment history. The RISE Up Retail Industry Fundamentals online lessons and testing was perfect for students during the pandemic. It provided students with a credential to add to their resume and made them more employable.
Eckerd Connects Program Manager Courtney Rouse
